After a Southwest flight landed in Burbank, California two passengers got into a fistfight. As other passengers attempted to get off the plane, the altercation got worse as some of them tried to break up the fight.
A video was taken and posted to social media, where you can see the two men fighting. Eventually, one man backs the other into a seat and starts pounding on him while two passengers appear to be crushed underneath him.
Soon after, Southwest Airlines made a statement thanking their staff for how they reacted to the incident. Quoted from CNN, “Our employees are our everyday heroes and are trained to de-escalate conflict while delivering heartfelt hospitality on nearly 4,000 flights to nearly the half-million customers who fly Southwest every day,” which sounds very unlike United Airlines.